Before you book

Understanding our terms protects you and us

Please review these terms carefully. They outline how Luxury Logistics Express LLC operates, what we're responsible for, and what we expect from you. Questions? Contact us anytime.

Common questions

Questions about our terms

Find answers to questions about payment, vehicle prep, and damage claims. Contact us if you need more details.

What we transport

Vehicle types and service areas

Luxury Logistics Express LLC transports sedans, SUVs, trucks, luxury vehicles, and specialty cars for individuals, businesses, and auction houses across the Cleveland area and beyond. We handle door-to-door delivery using our own fleet and trusted carrier partners to ensure safe, on-time arrival.

Your rights and ours

What you're responsible for and what we cover

As a licensed broker, Luxury Logistics Express LLC arranges transport with fully insured carriers. The carrier’s cargo insurance is responsible for covering eligible damage during transport, subject to their policy and the terms of your agreement. Customers are responsible for providing accurate vehicle information and preparing the vehicle according to transport guidelines. All damage must be noted at delivery and reported promptly in accordance with the carrier’s claims process. Payment terms are agreed upon prior to shipment and must be completed as outlined in your service agreement.

Legal framework

Governing law and jurisdiction

These terms of service are governed by the laws of the State of Ohio, without regard to conflicts of law principles. Any disputes arising from your use of Luxury Logistics Express LLC services or these terms shall be resolved in the state and federal courts located in Cuyahoga County, Ohio. By using our services, you consent to the exclusive jurisdiction and venue of these courts.

Ready to move your vehicle? Accept our terms and get started.

You've reviewed everything. Ready to ship? Contact us now or reach out with any final questions about our process.